Forklift Training Adelaide FQT Logo
RTO 45625
08 8244 4958
admin@fqt.net.au

Terms & Conditions

CLIENT PRE-ENROLMENT INFORMATION

Thinking of enrolling? Before completing your enrollment form you need to read and understand the information found in our Student Handbook (click here to access) as well as our Terms & Conditions:

Work Health and Safety

Forklift Quality Training is committed to ensuring excellence in the handling of Work Health & Safety affecting clients, staff, and management. As a client you have a legal duty to take care to protect your own health and safety and to avoid adversely affecting the health, safety and welfare of others.

Facilities

FQT promises to provide you with an orientation of the facilities that will be used during your course. While using these facilities, you are asked to respect property and to ensure that safe practices are used whereby the facilities and or the people using them are protected from damage or abuse. Similarly, it is expected that you conduct your activities in a manner that minimises risk of accident/injury to yourself and others and is respectful at all times.

Privacy and Confidentiality Policy

Your privacy is important to Forklift Quality Training (FQT), and any information that is required to collected, stored and supplied to the required agencies will be done so in accordance with the Privacy Act and other applicable acts i.e. National Vocational Education and Training Regulator Act.

FQT will monitor and report on academic progress and to provide statistical data when requested by the required governing agency. This means that only authorized people will have access to your records.

You may receive invitations to complete enrolment, student or employer surveys by FQT.  These enable us to reflect upon our own strengths and areas for improvement as well as meet our reporting requirements as an RTO.

Access and Equity

Forklift Quality Training is committed to equitable access to its courses regardless of a person’s gender, cultural background, sexuality or disability.  We will provide all participants to our courses/services the best of tuition and support irrespective of their personal circumstance.

If at any time you require additional support to complete your course i.e., in the form of individual tuition or reasonable adjustment for assessments; please speak directly with your trainer/assessor. Everyone has access to the same resources and information to undertake their studies and will be treated equitably with courtesy and respect in all aspects.

Some courses have minimum pre-requisites that are required to be met in order to enroll into them.  This is typically a state licencing requirement for certain plant courses we offer. You may also be required to successfully complete a written and practical assessment as part of the course or service we are delivering. For these written components students will need to have a minimum equivalent of year 10 capabilities in reading, writing, math and comprehension in English. All written assessments are in English and translators are prohibited to assist for any High Risk Work Licence course examination as per Safework Australia’s conditions.

Please refer to the information found in our Student Handbook (click here to access) for more information about our approach to:

  • Diversity and Inclusion
  • Disability Support
  • Student Support and Wellbeing

Student Services

FQT will assist any student who has identified that they have special needs within either the pre-enrolment process and/or on the day of their course commencement.  FQT will help connect students with one the following agencies to attempt to help overcome and/or manage special needs if the assistance required is beyond their expertise;

  1. AUSPELD
  2. Learning Difficulties Australia
  3. ALNARC – Adult Literacy and Numeracy Australian Research Consortium.
  4. Australian Council for Adult Literacy
  5. Vision Planet Australia
  6. Reading Writing hotline
  7. Drug and Alcohol Services South Australia (DASSA)

Language, Literacy and Numeracy and Digital Literacy (LLND)

FQT shall assess all prospective students language, literacy, numeracy and digital literacy skills prior to course enrolments for accredited courses. Advocacy, mediation and education support can be recommended by the organisational staff should clients require services that cannot be supplied by FQT to support them beyond our abilities.

Our team may recommend alternative course delivery options following an enrolment request and based upon your LLN capabilities. Participants will be advised of such by direct contact.

Course Attendance

Punctuality and full attendance are mandatory and non-negotiable requirements for all FQT’s courses.  Students are required to be on time for the beginning of the course, adhere to specified break times and complete their training and assessment day as required by the RTO. FQT reserves the right to stop you from commencing the course if you arrive late and may also claim fees from an individual or a business if minimum notice is not provided prior to commencement.

Assessment Information

At the enrollment phase and commencement of the training staff will provide further details about a course’ s assessment requirements. Many of the courses delivered and assessed by FQT are governed by the State’s High Risk Work Licence (HRWL) requirements. The assessment instrument is known as an National Assessment Instrument (NAI) and contains knowledge based questions and a Practical Observation Checklist to be completed successfully. This NAI is used to collect evidence to demonstrate competence against the requirements of the licence connected to your enrolled course.

If at any time you have concerns and/or are not sure about a question/activity required, please speak directly to your approved trainer and assessor and/or one of our friendly administration staff.

Remember, we are here to help!

The resulting system:

  • C – Competency achieved (full successful completion of the enrolled unit and/or licence.
  • NYC – Not Yet Competent (unit and/or licence not successfully completed yet).
  • RPL – Recognition of prior learning.
  • W – Withdrawn from the course.

If a student is found NYC  and is required to come back and finish their course at a later date, Forklift Quality Training (FQT) reserves the right to reschedule the client’s training and assessment session to help them complete their course delivery and/or assessment.

Student Results

Student qualifications will be issued directly to the student completing the course(s).  Other parties shall only be issued copies if:

  • the student is under a contract of training, in this case your employer is entitled to receive a copy.
  • FQT is contacted & directed to provide such by a court order or similar.
  • the student provides FQT a signed & agreed to Authority to Release Student Information form.
  • the party requesting is subcontracting the training to FQT, which is required to provide results to the party.

Recognition

As a Registered Training Organisation, FQT accepts ASQA compliant Statements of Attainment issued by other Registered Training Organisations.  These Statements of Attainment may be utilised towards RPL or credit transfer for a course being offered if they are assessed as meeting all current requirements of the unit of competency.

Complaints, Grievances & Appeals Policy

At some-time you may become dissatisfied with the service, procedures, facilities or assessment decisions of FQT. In most cases, concerns can be resolved quickly and effectively by dealing directly with the person(s) responsible for the dissatisfaction or any of our available staff. If the problem is more serious a written complaint, grievance or appeal to FQT management might be necessary. Please enquire with our staff for information on the submission process for any formal such instance that you wish to proceed with.  Alternatively if you enroled with us through our Student Management System you can also access your student portal and lodge your feedback, complaints or appeals through this platform.  FQT is commited to continual improvement and as such take all complaints, grievances & appeals seriously.  We will investigate and resolve any issues identified in a timely and fair manner. For more information refer to the Student Handbook (click here to access) for our approach to:

  • Appeals
  • Complaints 

Client Behaviour

At Forklift Quality Training we expect all clients to behave in a considerate and courteous manner when dealing with other clients or staff.

Disciplinary action may be taken against clients for such conduct, breaches of policies or directions regarding acceptable and unacceptable behaviour while they are engaged in course-related activities by FQT.  Actions may include informal/formal warnings or termination of training by FQT with/without course fees being withheld. Please refer to the information found in our Student Handbook (click here to access) for more information about our approach to:

  • Behaviour Misconduct.

Withdrawal of Enrolment

Forklift Quality Training may withdraw a client from their enrolment for failure to commence training by the prescribed starting date & time /or a serious breach of policies, e.g. OHSW policy, drugs, and alcohol policy, bullying and harassment policy.

In these circumstances FQT reserves the right to claim fees paid.

Recognition of Prior Learning (RPL)

RPL is the formal acknowledgement of skills and knowledge that were not learned as a part of a formal course, but gained from general life experiences, voluntary activities, or work. Successful completion of the RPL process may enable you to finish your study earlier, have a lighter load, or even gain a whole qualification.  The RPL process requires extensive evidence to be provided to FQT in order to evaluate whether or not you possess the adequet level of skills and knowledge required for a qualification.

To find out more about RPL enquire with out staff to see if you are eligible.

Fees, Charges and Refunds

Fees per person for services are listed on their respective web pages and include all charges for the service delivery.

Students who have been deemed not yet competent will be reassessed on a seperate occasion at a fee.  The fee is calculated upon how many components of an assessment need repeating and the duration required for additional training and assessment by FQT.  Each component that requires re-assessment is charged at $150.

Replacement issuance of digital statements of attainment are free.  Replacement of carbon parchment statements of attainment carry a $20 administration fee charge.

It is FQT’s policy that payment of fees related to your course are payable in full prior to entry, this may be waived if your course is being paid by an approved company.  At times FQT may require a deposit prior to course commencement.

FQT accept cash, EFTPOS and credit cards (master card and visa).

Discounted course fees are provided for bundled courses on a rotating special offer.  These can be found mentioned on applicable course pages.

FQT commits to honoring all training and assessment services that it has been engaged in. A full refund or refund of a deposit paid will be provided to the client only if:

  • An individually enrolled student informs FQT they wish to cancel their course a minimum of 2 (two) working days notice prior to their enrolled course commencing.
  • A business informs FQT they wish to cancel their course bookings a minimum of 5 (five) working days notice prior to their onsite course commencing.
  • An enrolled individual does not begin the course due to illness. A doctor’s certificate will be required.
  • The FQT trainer was not available to deliver the course.
  • There was an unavailability of required plant to run the course.

FQT reserves the right to claim fees from an individual or business for bookings placed if the minimum notice parameters above cannot be provided prior to a course commencement date.

Forklift Quality Training will endeavour to notify clients within 24 hours if a training program will be rescheduled and will provide various alternative times to accommodate the client’s need.

Additional information on the above information is readily available from FQT and is listed in the Student Handbook available for download if needed.

If you agree with the above conditions of enrolment, contact FQT on 8244 4958  or via admin@fqt.net.au to book your course.

Construction Industry Training Board (CITB) Funding

FQT is an endorsed CITB training provider and is able to support training subsidies for eligible construction industry workers in South Australia.  FQT charge full course service price upon enrolment.  If the enrolee passess their course then FQT lodge a claim to the CITB for the funding.  Subsidy claims approved by the CITB are then transfered by FQT to the successful applicant.

It is the  responsibility of the employer/student to:

  • Organise and provide a valid CITB number to the RTO prior to course commencement.
  • Check your CITB training subsidy balance prior to course enrolment.

CITB subsidies shall not be granted to students/employers if:

  • Persons do not meet CITB’s eligibility criteria (refer to eligibility policy).
  • A persons short course training balance has already been exceeded
  • They have been issued their CITB number after a course has already commenced.
  • They provide a CITB number after 13 days of the course commencement.
  • There is a failure to attend a full course without adequate notice and reasonable justification (refer to our Fees and Refund section).
  • A client is ejected from a course due to breaching our Client Behaviour terms and conditions.
  • Competency is not achieved throughout a course. Any individuals deemed not yet competent following a course completion shall be required to attend a subsequent course until they are able to demonstrate competency.  FQT may impose charges for subsequent training.

All CITB subsidy applications are determined solely by the CITB and FQT bears no part in the approvals process for claims.  Clients will be liable for full cost of any course if they fail to comply to the above.

To learn more about CITB funding, clients and/or potential students should contact www.citb.org.au or contact them on (08) 8172 9500.

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