Thinking of enrolling?
Before completing your enrollment form you need to read and understand the following information.
Forklift Quality Training is a Registered Training Organisation (RTO Num: 45625) which allows it to deliver and assess nationally recognised training in Australia.
Forklift Quality Training offers (Australian) Nationally Recognised Training in the following products to help gain employment in numerous industries i.e. Transport, Construction etc.
- Forklift: TLILIC0003 – Licence to operate a forklift truck
- Order Picker: TLILIC0004 – Licence to operate an order picking forklift truck
- Boom-lift EWP: TLILIC0005 -Licence to operate a boom-type elevating work platform (boom length 11 metres or more)
- Elevated Work Platform (Yellow Card): RIIHAN301E – Operate elevating work platform
Forklift Quality Training promote protection for the health, safety and welfare of clients, staff, and management at all times.
Enrolling in Forklift Quality Training courses
Privacy and confidentiality policy
Your privacy is important to Forklift Quality Training, and any information that is required to be collected, stored and supplied to the required agencies will be done so in accordance with the Privacy Act and other applicable acts i.e. National Vocational Education and Training Regulator Act.
FQT will monitor and report on academic progress and to provide statistical data when requested by the required governing agency. Only authorized people will have access to your records.
Work Health and Safety
Forklift Quality Training is committed to ensuring excellence in the handling of Work Health & Safety affecting clients, staff, and management. As a client you have a legal duty to take care to protect your own health and safety and to avoid adversely affecting the health, safety, and welfare of others.
Access and equity
Forklift Quality Training is committed to equitable access to its courses regardless of a person’s gender, cultural background, sexuality or disability, however; you’ll need to be 18 years or older and have a current drivers licence to enroll into any of the courses here at FQT (this is a state licencing requirement). You will also be required to successfully complete a written and practical assessment to be awarded with a Statement of Attainment and a Notice of satisfactory assessment. Students will need to have a minimum equivalent of year 10 capabilities in reading, writing, math and comprehension in English as the written assessment is in English.
At some-time you may become dissatisfied with the service, procedures or facilities offered by the FQT, in most cases, concerns can be resolved quickly and effectively by dealing directly with the person(s) responsible for the dissatisfaction. If the problem is more serious. a written complaint to the Director might be necessary. Please communicate to our staff if any such issues arise for further guidance in following our complaints Policy and Procedure.
At Forklift Quality Training we expect all clients to behave in a considerate and courteous manner when dealing with other clients or staff. Disciplinary action may be taken against clients for breaches of policies or directions regarding acceptable and unacceptable behaviour while they are engaged in the course-related activities on the FQT grounds.
FQT retains the right to refuse entry into or progression through a training course in the event of dangerous or inappropriate conduct being demonstrated by a student.
At the commencement of the training, the trainer will provide further details about the assessment requirements to follow. Many of the courses delivered and assessed by FQT are governed by the State’s High Risk Work License (HRWL) requirements, the assessment instrument is known as an National Assessment Instrument (NAI) and contains written questions and a practical observation checklist to be completed successfully. This NAI is used to collect your evidence to demonstrate competence alongside the unit of competency connected to your enrolled course.
If at any time you have concerns and/or are not sure about a question/activity required, please speak directly to your approved trainer and assessor and/or one of our friendly administration staff.
Remember, we are here to help!
The resulting system:
- C – competency achieved (full successful completion of the enrolled unit)
- NYC – Not Yet Competent (unit not successfully completed yet)
- RPL – Recognition of prior learning
- WD – Withdrawn from the course
Withdrawal of enrolment
Forklift Quality Training may withdraw a client from their enrolment for failure to commence training by the prescribed starting date and/or a serious breach of policies, e.g. OHSW policy, drugs, and alcohol policy, bullying and harassment policy.
Recognition of Prior Learning (RPL)
RPL is the formal acknowledgement of skills and knowledge that were not learned as a part of a formal course, but gained from general life experiences, voluntary activities, or work. Successful completion of the RPL process may enable you to finish your study earlier, have a lighter load, or even gain a whole qualification.
To find out more about RPL seek advice from the Director and/or ask for an RPL kit.
As a Registered Training Organisation, Forklift Quality Training accepts statements of attainment issued by other Registered Training Organisations.
Literacy and numeracy
Forklift Quality Training provides all clients with the opportunity to have their language and literacy skills assessed. Advocacy, mediation and education support can be recommended by the Director should clients require services that cannot be supplied by Forklift Quality Training.
FQT will assist any student who has identified that they have special needs within either the pre-enrolment process and/or on the day of their course commencement. FQT will help connect students with one the following agencies to attempt to help overcome and/or manage special needs if the assistance required is beyond their expertise;
- Learning Difficulties Australia
- ALNARC – Adult Literacy and Numeracy Australian Research Consortium.
- Australian Council for Adult Literacy
- Vision Planet Australia
- Reading Writing hotline
- Drug and Alcohol Services South Australia (DASSA)
Fees and Refund
FQT does not collect more than the $1,500 per person threshold for any of its courses.
Clients may be required to pay fees upfront to hold their place in an upcoming course, if you do need to cancel out of a course the following may apply:
A Full Refund will be provided to the client if:
- The client informs FQT they wish to cancel their course and/or transfer into another course 2 working days prior to their enrolled course commencing.
- The client does not begin the course due to illness. A doctor’s certificate will be required.
- The FQT trainer was not available to deliver the course.
- There was an unavailability of required plant to run the course.
If a student is found Not Yet Competent (NYC) and is required to come back and finish their course at a later date, Forklift Quality Training (FQT) reserves the right to reschedule the client’s training and assessment session to help them complete their course delivery and/or assessment.
Forklift Quality Training will notify the client within 24 hours if the forklift training program will be rescheduled and will provide various times to accommodate the client’s need.
Additional information on the above information is readily available from the Director of the organization (FQT) and/or it can be found within the FQT Student handbook.
Finally: if you agree with the above conditions of enrolment, contact FQT on firstname.lastname@example.org or call on 8244 4958 to book your course.
A MINIMUM OF 2 WORKING DAYS NOTICE OF ANY CANCELLATION PRIOR TO APPOINTMENT TIME (COURSE COMMENCEMENT) IS REQUIRED.
FAILURE TO DO SO WILL/MAY INCUR CHARGES.