CLIENT PRE-ENROLMENT INFORMATION
Thinking of enrolling?
Before completing your enrolment form you need to read the following information.
Forklift Quality Training is Registered Training Organisation (RTO) which allows it to deliver and assess nationally recognized training.
Forklift Quality Training offers accredited training in Fork lift operations for employment in numerous industries.
Forklift Quality Training provides adequate protection for the health, safety and welfare of clients.
Enrolling in TLILIC2001 Operate Forklift
Privacy and confidentiality policy
Forklift Quality Training is required to collect and store personal information in order to enroll clients. Monitor and report on academic progress and to provide statistical data when requested. This means that only authorized people have access to client’s records.
Work Health and Safety
Forklift Quality Training is committed to ensuring excellence in the handling of Work Health & Safety affecting clients and staff. As a client you have a legal duty to take care, protect your own health and safety and to avoid adversely affecting the health, safety and welfare of others.
Access and equity
Forklift Quality Training is committed to equitable access to its courses regardless of their gender, cultural background, sexuality or disability, However you’ll need to be 18 years or older and have a current drivers licence. To pass the written assessment students will need to have a good understanding of English reading & writing as a written assessment in English.
The Director is available to assist clients with any personal or study related problems that they may be experiencing.
At some time you may become dissatisfied with the service, procedures or facilities offered by the Organisation, in most cases, concerns can be resolved quickly and effectively by dealing directly with the person(s) responsible for the dissatisfaction. If the problem is more serious then a written complaint to the Director might be necessary – a Complaints Policy and procedure is available.
Forklift Quality Training we expect all clients to behave in a considerate and courteous manner when dealing with other clients, Disciplinary action may be taken against clients for breaches of policies or directions regarding acceptable and unacceptable behaviour while they are engaged in the course-related activities, on the organizations grounds.
Must give 48 hours notice of cancellation prior to appointment time or the fee still applies
At the commencement of the training, the trainer will provide details of assessment methods for the unit of competency. Assessment will follow Safework SA requirements and include oral or written exercises and a practical demonstration.
The resulting system is:
CA – competency achieved
NYC- Not Yet Compenent
RPL – recognition of prior learning
WD – withdrawn
Withdrawal of enrolment
Forklift Quality Training may withdraw a client from their enrolment for failure to commence training by the prescribed starting date or a serious breach of policies, eg, the OHSW policy, drugs and alcohol policy, bullying and harassment policy.
Recognition of Prior Learning (RPL)
RPL is the formal acknowledgement of skills and knowledge that were not learned as a part of a formal course, but gained from general life experiences, voluntary activities or work. Successful completion of the RPL process may enable you to finish your study earlier, have a lighter load, or even gain a whole qualification.
To find out more about RPL seek advice from the Director and/or ask for an RPL kit.
As a Registered Training Organisation, Forklift Quality Training accepts statements of attainment issued by other Registered Training Organisations.
Literacy and numeracy
Forklift Quality Training provides all clients with the opportunity to have their language and literacy skills assessed. Advocacy, mediation and education support can be recommended by the Director should clients require services that cannot be supplied by Forklift Quality Training.
Fees and Refund
Clients will be required to pay fees upfront prior to the commencement of the course. Client fees may be reduced based on the following:
Client does not complete program due to illness. A doctor’s certificate will be required.
Full refund will be provided to the client if the:
Trainer is not available.
Availability of forklift
Forklift Quality Training reserves the right to reschedule the client’s training and assessment session to complete course delivery and client assessment, Forklift Quality Training will notify the client within 24 hours if the forklift training program will be rescheduled and will provide various times to accommodate the client’s need.
Remember additional information on all of the above information is readily available from the Director of the organization.
And finally……………if you agree with the above conditions of enrolment then please contact us on 8244 4958 to book your course.
MUST GIVE 48 HOURS NOTICE OF CANCELLATION PRIOR TO APPOINTMENT TIME, OTHERWISE FEES WILL STILL APPLY